Refund policy

Return and Refund Policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from receiving your order to request a return. Items must be unused, in the same condition you received them, and in their original packaging with any tags. You'll also need your receipt or proof of purchase.

What we can't take back

Because of what they are, we can't accept returns on:

• Spray paint, inks or any opened art materials, unless they arrive faulty or damaged

• Custom or personalised items

• Sale items and gift cards

How to return something

1. Email us at peckhampaintbox@gmail.com with your order number to request a return. Please don't send anything back until we've approved it, as returns sent without approval can't be accepted.

2. Once it's approved, send the item to: Paintbox Graffiti, 389 New Cross Road, London SE14 6LA.

3. Return postage is at your own cost, unless the item is faulty or we sent you the wrong thing. In that case, we'll send you a return label.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email peckhampaintbox@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll replace the item or refund you, depending on the situation.

Exchanges

The quickest way to swap something is to return the original item and, once the return is approved, place a new order for what you want.

Refunds

Once we've received and checked your return, we'll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it.

If it's been more than 15 business days since we approved your return, email us at peckhampaintbox@gmail.com.

Your rights

This policy doesn't affect your statutory rights.

Questions? Email peckhampaintbox@gmail.com or call 07599 325747.